Customer Service Representative (Non-Voice Account)
S
StackPH Recruitment Services Inc
📍 pasig city metro manila, rizal, Philippines
Job Description
Job Description
We are looking for a Customer Service Representative (Non-Voice Account) to join our team. In this role, you will provide exceptional customer support through chat and email while ensuring timely, accurate, and professional responses to customer inquiries. You will assist customers with account-related concerns, order updates, product information, and issue resolution while maintaining a high level of customer satisfaction.
Key Responsibilities:
Respond to customer inquiries via chat and email in a timely and professional manner.
Resolve customer concerns by providing accurate information and appropriate solutions.
Process customer requests, account updates, and service-related transactions.
Document customer interactions and maintain accurate records in the system.
Escalate complex issues to the appropriate team when necessary.
Meet quality, productivity, and customer satisfaction targets.<...
We are looking for a Customer Service Representative (Non-Voice Account) to join our team. In this role, you will provide exceptional customer support through chat and email while ensuring timely, accurate, and professional responses to customer inquiries. You will assist customers with account-related concerns, order updates, product information, and issue resolution while maintaining a high level of customer satisfaction.
Key Responsibilities:
Respond to customer inquiries via chat and email in a timely and professional manner.
Resolve customer concerns by providing accurate information and appropriate solutions.
Process customer requests, account updates, and service-related transactions.
Document customer interactions and maintain accurate records in the system.
Escalate complex issues to the appropriate team when necessary.
Meet quality, productivity, and customer satisfaction targets.<...