Customer Service Representative - no experience - voice/nonvoice
M
Miranda HR
📍 makati, national capital region, Philippines
Job Description
Job Summary:
We are looking for enthusiastic and customer-oriented individuals to join our team as Customer Service Representatives for a Voice Account. No prior experience is required. Successful candidates will handle inbound and/or outbound calls, assist customers with inquiries, resolve issues, and deliver excellent customer service while maintaining professionalism and accuracy.
Key Responsibilities
Answer customer calls in a professional and courteous manner.
Provide information about products, services, billing, and account-related concerns.
Resolve customer inquiries and complaints efficiently.
Identify customer needs and offer appropriate solutions.
Accurately document call details and customer interactions in the system.
Follow company policies, procedures, and quality standards.
Escalate complex concerns to the appropriate department when necessary.
Meet performance metrics such as customer satisfa...
We are looking for enthusiastic and customer-oriented individuals to join our team as Customer Service Representatives for a Voice Account. No prior experience is required. Successful candidates will handle inbound and/or outbound calls, assist customers with inquiries, resolve issues, and deliver excellent customer service while maintaining professionalism and accuracy.
Key Responsibilities
Answer customer calls in a professional and courteous manner.
Provide information about products, services, billing, and account-related concerns.
Resolve customer inquiries and complaints efficiently.
Identify customer needs and offer appropriate solutions.
Accurately document call details and customer interactions in the system.
Follow company policies, procedures, and quality standards.
Escalate complex concerns to the appropriate department when necessary.
Meet performance metrics such as customer satisfa...