Customer Service Representative (Nights)

Position Overview

Customer Service Representative – Night Shift

Responsibilities

• Manage inbound and outbound calls with professionalism, empathy, and efficiency.
• Troubleshoot and resolve customer issues, focusing on first‑call resolution.
• Research and retrieve information using internal systems; collaborate with other teams as needed.
• Accurately document and process customer claims and interactions.
• Follow scripts, policies, and procedures while using training resources to provide accurate answers.
• Handle sensitive information with discretion and maintain confidentiality.
• Escalate complex cases to the appropriate team or manager.
• Stay updated on products and processes by attending ongoing training.
• Meet all attendance, reliability, and night shift scheduling requirements.

Qualifications

• 18 years or older with a high school diploma or eq...