Customer Service Representative

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting the best solution, and following up to ensure resolution.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Keep records of customer interactions, transactions, comments, and complaints.
• Follow communication procedures, guidelines, and policies.
• Work with internal teams (e.g., sales, logistics, technical support) to ensure smooth customer interactions.
• Stay updated on product knowledge, company services, and policies.

Qualifications

• Associate or bachelor’s degree preferred.
• Proven customer support experience or ex...