Job Description
We're Hiring: Customer Service Representative
We are looking for Customer Service Representatives to join our team in Bangalore, Pune, and Mumbai .
If you're a graduate with excellent communication skills , a customer-first mindset, and are eager to start your career, we'd love to hear from you!
Overall Purpose of the Job
- Provide high-quality Tier 2 Customer Support services to customers with a complete focus on 100% issue resolution and 100% customer satisfaction.
- Adhere to client-defined as well as internally defined processes and procedures while handling inbound calls, emails, and chats.
- Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.
- Strive to achieve SLA targets and business outcome indicators defined by the client.
Job Responsi...