Customer Service Representative
A
Adecco US, Inc.
📍 Minneapolis, MN, United States
Job Description
Adecco is assisting a local client recruiting for a Customer Service Representative opportunity in Minneapolis, MN. This is an excellent opportunity to join a winning culture and get your foot in the door with a Company that is one of the largest health insurance and care delivery provider in the United States. If Customer Service Representative sounds like something you would be interested in, and you meet the qualifications listed below, apply now!
**Responsibilities for Customer Service Representative include but are not limited to:**
· Handle inbound provider calls related to claims, benefits, eligibility, and general inquiries.
· Document call details accurately in the system for tracking and follow-up.
· Meet daily performance metrics, including Average Handle Time (AHT), quality, and adherence.
· Monitor call queues and adjust status usage to support service level goals.
· Escalate complex i...
**Responsibilities for Customer Service Representative include but are not limited to:**
· Handle inbound provider calls related to claims, benefits, eligibility, and general inquiries.
· Document call details accurately in the system for tracking and follow-up.
· Meet daily performance metrics, including Average Handle Time (AHT), quality, and adherence.
· Monitor call queues and adjust status usage to support service level goals.
· Escalate complex i...