Customer Service Representative
R
Robert Half Office Team
📍 Miamisburg, OH, United States
Job Description
Description
We are looking for a Customer Service Representative to join a team in Miamisburg, Ohio in a contract-to-permanent opportunity. This role focuses on helping customers by phone with product inquiries, order-related questions, and basic troubleshooting while delivering clear, attentive support. The ideal candidate is comfortable handling a high volume of interactions, resolving concerns efficiently, and working collaboratively with internal teams to provide accurate information and a strong customer experience.
Responsibilities:
• Respond to inbound customer calls and messages regarding product selection, replacement parts, and general service needs.
• Provide straightforward technical guidance for routine product questions and direct more complex issues to the appropriate support resources when needed.
• Share timely updates on open orders, including estimated availability, shipping progress, and expected lead times.
• E...
We are looking for a Customer Service Representative to join a team in Miamisburg, Ohio in a contract-to-permanent opportunity. This role focuses on helping customers by phone with product inquiries, order-related questions, and basic troubleshooting while delivering clear, attentive support. The ideal candidate is comfortable handling a high volume of interactions, resolving concerns efficiently, and working collaboratively with internal teams to provide accurate information and a strong customer experience.
Responsibilities:
• Respond to inbound customer calls and messages regarding product selection, replacement parts, and general service needs.
• Provide straightforward technical guidance for routine product questions and direct more complex issues to the appropriate support resources when needed.
• Share timely updates on open orders, including estimated availability, shipping progress, and expected lead times.
• E...