Customer Service Representative

Descripción y detalle de las actividades
Responsible for managing customer inquiries, complaints, comments, and occasionally reports
from users or clients.
Engages with customers through various marketing-managed
interfaces and ensures service quality.
**Responsibilities**:
- Provide information to customers regarding pricing, lead times, and payment options.
- Capture customer purchase orders within 48 hours and ensure timely shipping commitments.
- Follow up on shipments and communicate required information (tracking numbers, quantities sent) to clients.
- Coordinate internal processes to ensure material shipment from the plant and provide clients with updates.
- Update and reschedule delivery dates in the ERP system based on order tracking.
- Collect customer satisfaction data and conduct service surveys.
- Analyze forecasts for account managers.
- Manage and register quality returns (RMA's) in the system.
- Serve as the fir...