Customer Service Representative
H
Hirelink
📍 manila, national capital region, Philippines
Job Description
## Job Description – Customer Service Representative (CSR)
As a Customer Service Representative, you will be responsible for assisting customers by providing accurate information, resolving concerns, and delivering excellent customer service through phone, chat, or email depending on the assigned account.
### Key Responsibilities
* Handle customer inquiries in a professional and timely manner.
* Resolve customer concerns and provide appropriate solutions.
* Maintain a positive customer experience during every interaction.
* Accurately document customer concerns and account updates.
* Meet quality, productivity, and attendance goals.
* Follow company policies and standard operating procedures.
### Qualifications
* High School or Senior High School Graduate.
* With or without BPO experience (depending on the account).
* Good English communication skills.
* Wi...
As a Customer Service Representative, you will be responsible for assisting customers by providing accurate information, resolving concerns, and delivering excellent customer service through phone, chat, or email depending on the assigned account.
### Key Responsibilities
* Handle customer inquiries in a professional and timely manner.
* Resolve customer concerns and provide appropriate solutions.
* Maintain a positive customer experience during every interaction.
* Accurately document customer concerns and account updates.
* Meet quality, productivity, and attendance goals.
* Follow company policies and standard operating procedures.
### Qualifications
* High School or Senior High School Graduate.
* With or without BPO experience (depending on the account).
* Good English communication skills.
* Wi...