Job Description
Hello! Hope you are doing well ! Job Descriptio nAs a part of the US Healthcare - Inbound Voice Process, your primary responsibility will be to assist US-based customers with queries related to healthcare insurance. The role demands excellent communication skills, a strong customer-service mindset, and attention to detail . Location: Airoli, Navi Mumb aiMod e: Work From Offi ceShif t: US Shift (Night Shif t)Weekly Of f: Saturday & Sunday Fixed O ffExperienc e: Fresher / Experienc edSalar y: ₹3.30 LPA (CT C)Facilit y: One way (dro p) Roles & Responsibilit ies:Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and cover age.Provide accurate information regarding eligibility, deductibles, payments, and prior authorizati ons.Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guideli nes.Resolve customer queries promptly with a customer-first appro ach.Escalate complex issues to appropriate depart...