Customer Service Representative

This role can sit in Madison, MS, or Houston, TX

SUMMARY

Under the supervision of the Supply Chain Manager, the Customer Service Representative II (CSR II) is accountable for establishing strong customer relationships based on trust and responsiveness. The CSR II will accurately and efficiently process customer orders to ensure customer demands are met, manage customer complaints and issues, and be empowered to resolve them in a timely and professional manner.

DUTIES AND RESPONSIBILITIES

May include, but are not limited to, the following:

• Accept, enter and maintain orders in SAP.
• Understand and executes all types of order processing, like Consignment, Stock Transfers, Standard Orders, and Free of Charge Orders
• Understand and utilize each plant’s scheduling process
• Develop system understanding and ease of use in Salesforce, DocuSign...