Job Description
Description
The Customer Experience Agent renders extraordinary customer service and is responsible for providing account details, articulating product information, and promoting programs to tax professionals and their clients. *Call Center Reps will be taking calls from businesses that use their Tax software as well as consumers. Consumers will call in inquiring about their refund advantage program, which allows consumers to get their tax returns quicker through a loan. The businesses are typically mom-&-pop shops that help with Taxes. When call volume is low, they will be doing outbound Discovery Calls. These are past customers who have used they service, they will be calling to see if they want to use again. If they do they transfer to their sales department. No sales experience required. roughly 50 calls per day. Will do some chat as well. Essential Job Functions: • Excellent communications skills • Ability to quickly navigate through system applications to obtain and provi...
The Customer Experience Agent renders extraordinary customer service and is responsible for providing account details, articulating product information, and promoting programs to tax professionals and their clients. *Call Center Reps will be taking calls from businesses that use their Tax software as well as consumers. Consumers will call in inquiring about their refund advantage program, which allows consumers to get their tax returns quicker through a loan. The businesses are typically mom-&-pop shops that help with Taxes. When call volume is low, they will be doing outbound Discovery Calls. These are past customers who have used they service, they will be calling to see if they want to use again. If they do they transfer to their sales department. No sales experience required. roughly 50 calls per day. Will do some chat as well. Essential Job Functions: • Excellent communications skills • Ability to quickly navigate through system applications to obtain and provi...