Job Description
Customer Service Representative II (On‑Site / Hybrid After Training)
Monday–Friday | 8:00 AM–5:00 PM CST
$21–$24/hour | 12‑month Contract
On‑site for training (first 90 days), then hybrid
About the Role
We are seeking a Customer Service Representative II to serve as a trusted customer advocate and informal team leader within the Customer Care team. This role builds on strong CSR fundamentals and offers opportunities for problem‑solving, peer escalations, and process improvement.
In this position, you’ll handle routine and more complex customer inquiries through phone, email, and case management, while partnering with leadership to enhance tools, workflows, and team knowledge. This is an excellent opportunity for someone who enjoys being a go‑to resource and making a meaningful impact.
What You’ll Do
+ Handle high‑volume inbound customer calls (headset‑based; ~7 hours/day)
+ Resolve customer questions, concerns, and complaints with empa...
Monday–Friday | 8:00 AM–5:00 PM CST
$21–$24/hour | 12‑month Contract
On‑site for training (first 90 days), then hybrid
About the Role
We are seeking a Customer Service Representative II to serve as a trusted customer advocate and informal team leader within the Customer Care team. This role builds on strong CSR fundamentals and offers opportunities for problem‑solving, peer escalations, and process improvement.
In this position, you’ll handle routine and more complex customer inquiries through phone, email, and case management, while partnering with leadership to enhance tools, workflows, and team knowledge. This is an excellent opportunity for someone who enjoys being a go‑to resource and making a meaningful impact.
What You’ll Do
+ Handle high‑volume inbound customer calls (headset‑based; ~7 hours/day)
+ Resolve customer questions, concerns, and complaints with empa...