Customer Service Representative

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide product information and troubleshoot issues.
• Maintain a positive and professional attitude.
• Process orders, forms, and requests accurately.
• Document customer interactions and feedback.
• Collaborate with team members to enhance service quality.
• Achieve performance targets and metrics.

Qualifications

• Educational Qualifications: Minimum High School/Senior High School diploma required.
• Experience Level: 1-3 years of relevant experience in customer service preferred.
• Skills and Competencies: Proficient in English, strong work ethic, excellent problem-solving abilities, effective customer service, and familiarity with sales pipeline processes.
• Responsibilities and Duties: Address customer inquiries, resolve issues, maintain accurate records, and support sales initiatives.
• Wor...