Customer Service Representative

On-site - Lapu-Lapu Fresh Graduate/Student Bachelor Full-time

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Job Description

• Assist passengers with flight bookings, check-in, boarding, and baggage inquiries.
• Provide accurate flight information and updates to customers.
• Handle customer complaints and resolve issues promptly and professionally.
• Ensure compliance with airline safety regulations and company policies.
• Coordinate with ground staff, security, and other departments to ensure smooth operations.
• Manage payment transactions and process travel documentation.
• Deliver exceptional customer service to enhance passenger satisfaction.
• High school diploma or equivalent (Bachelor’s degree preferred).
• Previous customer service experience, preferably in the aviation or travel industry.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced, high-pressure environment.
• Proficienc...