Job Description
Customer Support ExecutiveLocation: Gurugram, HaryanaInterview Mode: Face-to-FaceImmediate Joiners Required!!CTC- 2.5 LPA to 4 LPA + IncentivesContact Person- HR Ankita BishtContact No- 8448389308Job DescriptionPolicyBazaar.Com is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.Key Responsibilities:- Handle inbound and outbound calls to address customer queries and concerns.- Provide accurate information regarding insurance policies, premium calculations, and policy status.- Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.- Maintain customer records by updating information in the CRM system.- Ensure customer satisfaction through professional communication and problem-solving.- Meet daily, weekly, and monthly targets set by the ...