Customer Service Representative

Mission / Purpose of the Job

• This position is responsible for selling and schedule needed service work in the service department.
• Maintain strong communication with Customers pertaining to service work in the service department.

Scope and Influence

• Authority in accordance with the financial rules and policies defined by AB Volvo.
• Authority to take decisions in accordance with AB Volvo’s Authorization rules for the respective role.

Key Responsibilities / Accountabilities

• Carry out all kinds of customer appointments raise preliminary repair order in GDS and record time on planning sheet for short and long term work.
• Carry out planning of customer requested work and overview / follow up daily work production in workshop acc. to pre-appointed agreements with customers.
• Obtain customer approval / agreement for work to be performed and inform estimated repair cost and...