Customer Service Representative

Location:- MX_Tijuana_Sor Juana Ines de la Cruz 243- Job Family:- Quality- Worker Type Reference:- Regular - Permanent- Pay Rate Type:- Salary- Career Level:- U4- Job ID:- R-************Description & Requirements**:**About the Role**The Customer Service Representative is a single point of contact for HARMAN Professional internal and external customers.Responsibilities include extensive customer contact, problem-solving and analyzing customer information, reviewing business procedures, and making recommendations, warranty claims, customer payments, service requests, and parts order entry.
**What You Will Do**- Maintain daily communications with customers as directed, to ensure successful case resolution and proper follow-up leading to customer satisfaction.
- Pro-Actively communicate with customers regarding the status of their orders and repairs- Organize and Prioritize requests- Effectively communicate return and repair procedures to customers- Effectively and accurately pr...