Customer Service Representative

Location:
- MX_Tijuana_Sor Juana Ines de la Cruz 243
- Job Family:
- Quality
- Worker Type Reference:
- Regular - Permanent
- Pay Rate Type:
- Salary
- Career Level:
- U4
- Job ID:
- R-**********
**Description & Requirements**:
**About the Role**
The Customer Service Representative is a single point of contact for HARMAN Professional internal and external customers.
Responsibilities include extensive customer contact, problem-solving and analyzing customer information, reviewing business procedures, and making recommendations, warranty claims, customer payments, service requests, and parts order entry.
**What You Will Do**
- Maintain daily communications with customers as directed, to ensure successful case resolution and proper follow-up leading to customer satisfaction.
- Pro-Actively communicate with customers regarding the status of their orders and repairs
- Organize and Prioritize requests
- Effect...