Customer Service Representative IV

A Day in the Life. Responsibilities may include the following and other duties may be assigned:

Responsibilities

• Solid understanding of transactional and general SAP activities, Salesforce.com, Sharepoint, etc.
• Coordinates with internal stakeholders and customers on pre and post sales order processing transactions.
• Processes standard purchase orders from all internal and external customers via phone, fax, email, hand‑delivered, and system generated, into the SAP order entry system for shipment and invoicing.
• Responsible for data management, archiving and updating of purchase order, emails and customer information.
• Manages purchase order recognition, sorting, recording and distribution.
• Performs unclean and same‑day order entry analysis; executes and troubleshoots supply‑chain transactions using SAP and other tools in order to perform day‑to‑day activities.
• Performs inventory sharing within the region.
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