Customer Service Representative

We're Hiring: Customer Service Representative

We are looking for Customer Service Representatives to join our team in Bangalore, Pune, and Mumbai.

If you're a graduate withexcellent communication skills, a customer-first mindset, and are eager to start your career, we'd love to hear from you!

Overall Purpose of the Job

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• Provide high-quality Tier 2 Customer Support services to customers with a complete focus on 100% issue resolution and 100% customer satisfaction.
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• Adhere to client-defined as well as internally defined processes and procedures while handling inbound calls, emails, and chats.
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• Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.
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• Strive to achieve SLA targets and business outcome indicators defined by the client.
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Job Responsibilities / Authorities

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• Receive inbound calls, emails, and chats, and ensure th...