Job Description
<p><b>Job Title: Customer Service Representative.- Progressions. </b></p> <p> </p> <p><b>Reports to: Supervisors, Management and Managing Directors.</b> </p> <p> </p> <p><b>Job Purpose</b>: Customer Service Representatives respond to calls from and actions calls to various clients. They are responsible for acting as a liaison between the Inbound Team, clients, residents and contractors. They will assist with maintenance queries, message taking, Lone Worker Check in calls, complaints, and other queries. </p> <p> </p> <p><b>Key Accountabilities: </b></p> <p> Assess maintenance issues, review procedures and make decisions utilising all relevant resources available to ensure appropriate action is taken. </p> <p> Completion of assigned tickets as required. </p> <p> Carrying out all duties in line with client procedures....