Customer Service Representative II

Position at Wilsonart

Job Summary

Serves as a resource for customers on validity and availability of orders, special requests, etc. Coordinates with other departments on customer requirements to insure timeliness and customer satisfaction. Assist other Customer Service Reps/Liaisons as needed. Performs other tasks as required.

Essential Duties and Responsibilities

• Receives and enters orders for customers
• Responds to customer inquiries regarding inventory availability, validity, and special request items
• Coordinates with other departments to insure timeliness of production and shipping
• Communicates estimated production lead times and delivery times to customers
• Receives discrepancies and requests for credit from customersChecks status of orders and back-orders
• Works with Material Specification team for parts creation

Knowledge, Skills, and Abilities

• Knowled...