Customer Service Representative I
W
w3r Consulting
📍 DeWitt, New York, United States
Job Description
/ Accountabilities:
Level I
- Researches and responds to inquiries via telephone, email, walk-in, and mail from internal and external customers in accordance with custom designed benefit plans
- Meets set statistical performance measures such as length of each call and daily call volume
- Acts as a liaison between customers, internal departments, vendors, and business associates
- Assists with the training of other team members
- Participates in ongoing training to further knowledge of regulations, software systems, policies and procedures, and develop skills to accurately fulfill requirements of the job
- Adheres to all Customer Service policies and procedures
Minimum Resource Qualifications:
Level I
- Associate's degree in Business Administration or related field with a minimum of six months work experience. In lieu of degree a min of 2 years experience working in a customer service s...
Level I
- Researches and responds to inquiries via telephone, email, walk-in, and mail from internal and external customers in accordance with custom designed benefit plans
- Meets set statistical performance measures such as length of each call and daily call volume
- Acts as a liaison between customers, internal departments, vendors, and business associates
- Assists with the training of other team members
- Participates in ongoing training to further knowledge of regulations, software systems, policies and procedures, and develop skills to accurately fulfill requirements of the job
- Adheres to all Customer Service policies and procedures
Minimum Resource Qualifications:
Level I
- Associate's degree in Business Administration or related field with a minimum of six months work experience. In lieu of degree a min of 2 years experience working in a customer service s...