Job Description
Customer Service Associate
A global e-commerce and technology organisation is seeking Customer Service Associates to join its support operations team. This role is focused on delivering high-quality customer support across online shopping, account management, and order-related queries.
Role Overview
As a Customer Service Associate, you will be the first point of contact for customers, providing assistance via phone, chat, and email. You will help resolve customer issues, ensure a seamless shopping experience, and support account safety and fraud prevention where required.
This is a fast-paced, customer-facing role requiring strong communication skills, problem-solving ability, and the capacity to work across multiple systems.
Key Responsibilities
- Respond to customer queries via phone, chat, and email in a professional and timely manner
- Assist with order support, account access, identity verification, and acco...