Job Description
Description
• Handle member customer service needs while meeting key performance metrics, including call handle time, call quality, and after call work • Accurately and efficiently process a variety of transactions, including payments, transfers, opening of additional new accounts, assisting with online and mobile banking, etc. Initially the candidate will focus on payments but will take on other transactions as they progress. • Maintain a professional manner to build member confidence and trust • Adhere to all procedures stated in the company's MSR policy and procedures • Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting member assets
Skills
Customer service
Top Skills Details
Customer service
Additional Skills & Qualifications
• Spanish proficiency is highly preferred for this position • Salesforce experience is not necessary, but nice to have
Experience Lev...
• Handle member customer service needs while meeting key performance metrics, including call handle time, call quality, and after call work • Accurately and efficiently process a variety of transactions, including payments, transfers, opening of additional new accounts, assisting with online and mobile banking, etc. Initially the candidate will focus on payments but will take on other transactions as they progress. • Maintain a professional manner to build member confidence and trust • Adhere to all procedures stated in the company's MSR policy and procedures • Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting member assets
Skills
Customer service
Top Skills Details
Customer service
Additional Skills & Qualifications
• Spanish proficiency is highly preferred for this position • Salesforce experience is not necessary, but nice to have
Experience Lev...