Customer Service Representative

STAR GROUP

📍 Hainaut, Wallonia, Belgium

Full-time Information and Record Clerks

Job Description

Responsibilities

  • Processing and managing customer orders (order entry) following strict internal procedures
  • Managing and monitoring the complete order management process from A to Z
  • Proactively maintaining ongoing relationships with strategic customers and internal sales teams
  • Providing customers with pricing, product availability, scheduling, and delivery information within established guidelines
  • Advising customers regarding order status, invoices, contract balances, and other information needed to complete sales processes
  • Communicating and coordinating with both internal and external stakeholders
  • Monitoring deadlines and ensuring accurate and timely order processing
  • Maintaining a high level of customer service and customer-oriented follow-up
  • Correctly processing customer information and administrative documentation
  • Working with Salesforce and later transitioning to SAP (starting ...
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