Customer Service Representative

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely, professional, and friendly manner
• Provide accurate product information and assist customers with basic troubleshooting
• Support returns, warranty claims, and after-sales concerns
• Maintain accurate and detailed records of customer interactions in the CRM system
• Process orders, returns, and coordinate with shipping and logistics partners
• Track deliveries and follow up on pending orders or customer concerns
• Provide administrative support to the sales and service teams (e.g., scheduling, documentation, filing)
• Assist in organizing and updating product manuals, FAQs, and internal systems
• Coordinate closely with warehouse, technical support, and marketing teams to ensure smooth operations
• Handle walk-in or onsite customer concerns when needed

Qualifications

• At l...