Customer Service Representative

As a Customer Service Representative, you will review customer requirements and documentation for accuracy and ensure compliance with company standards. You will communicate scheduling and delivery commitments between customers and various internal departments, including production, planning, shipping, quality, and sales. Additionally, you will provide customers with lead times, shipment updates, and documentation support, while maintaining accurate customer records within company systems.

Responsibilities

• Review and resolve customer concerns, discrepancies, shipping issues, and order-related problems professionally.
• Create and process Return Material Authorizations (RMAs) in accordance with company procedures.
• Process customer orders with precision.
• Address missing documentation and coordinate with internal departm...