Customer Service Representative English (Cali)

Location
Cali, Colombia
Versalles Calle 22 Norte 5BN102
100 OnSite Position

Schedule
Monday to Friday
Availability between 600 a.m. 600 p.m. rotating shifts within this time frame
Full availability within the schedule range is required

Position Overview

We are looking for a Customer Service Representative to serve as the first point of contact for medical providers and members. In this role, you will deliver high‑quality support through calls, emails, and internal systems while working in a collaborative and fast‑paced environment focused on service excellence and professional growth.

Key Responsibilities

• Handle a high volume of inbound and outbound calls
• Manage customer service emails and support tickets
• Resolve access issues and provide requested information
• Conduct follow‑up calls with providers and members
• Investigate invoices, balances, and claims
• Accura...