Customer Service Representative English C1

Location

Cali, Colombia; Versalles Calle 22 Norte 5BN-102

Position Type

100% On‑Site

Schedule

Monday to Friday. Availability between 6:00 a.m. and 6:00 p.m. (rotating shifts within this time frame). Full availability within the schedule range is required.

Position Overview

We are looking for a Customer Service Representative to serve as the first point of contact for medical providers and members. In this role, you will deliver high‑quality support through calls, emails, and internal systems while working in a collaborative and fast‑paced environment focused on service excellence and professional growth.

Key Responsibilities

• Handle a high volume of inbound and outbound calls
• Manage customer service emails and support tickets
• Resolve access issues and provide requested information
• Conduct follow‑up calls with providers and members
• Investigate invoices, balances, and cl...