Customer Service Representative

Overview

Our client is a customer-focused organization committed to delivering exceptional service and building lasting relationships with its clients. As part of its continued growth, the company is looking to appoint a Customer Service Representative who can serve as the first point of contact for customers while ensuring a consistently positive service experience.

Responsibilities

• Respond to customer inquiries via phone, email, and digital communication channels.
• Handle customer requests efficiently while ensuring a professional and courteous experience.
• Resolve complaints promptly or escalate complex issues to the appropriate departments.
• Process customer orders, service requests, and account updates accurately.
• Maintain accurate records of customer interactions within the CRM system.
• Follow up with customers to ensure issues have been resolved satisfactorily.
• Coordinate with interna...