Customer Service Representative

To provide administrative and customer support, manning the reception counter and other duties according to the defined standards and policies

Key accountabilities

Description Performance Indicators

• Customer Service Management: Meet and greet clients and visitors. Attend to customer calls and respond to emails in timely and professional manners. Assign the leads received from all channels. Responsible for the Agent agreements and commissions. Support in the renewal of agreements for existing customers
• Information Security Risk (ISR) Compliances: Be responsible for ensuring confidentiality, integrity, and availability of business information are maintained by adhering to the corporation’s information security policies, processes, and programs. Stay always informed about the changes in the corporation’s information security management system and ensure compliance with existing and future information security regulations.

...