Customer Service Representative

Job Description

Employee Recognition and Rewards

Commission, Performance Bonus, Incentives

Government Mandated Benefits

Professional Development

Job Training, Professional Development

Customer Support for the Rundzee app ensures that users receive assistance when they encounter issues with orders, services, or account-related concerns.

This role helps maintain a smooth and reliable experience for customers/clients, merchants, local sellers, service providers, and riders.

Responsibilities

1. Respond to customer inquiries through chat, email, or phone in a timely and professional manner.
2. Assist users with account issues, login problems, and app navigation.
3. Help customers with order concerns such as delays, cancellations, or incorrect orders. Provide support to merchants, local sellers, riders, and service providers using the platform.
4. Investigate and resolve customer complaints eff...