Customer Service Representative (CSR)

Job Title

Customer Service Representative (CSR)

Location

G-8 Markaz, Islamabad, Pakistan

Employment Type

Full-Time, On-site

Shift

Morning Shift

Salary

35,000 - 45,000 PKR per month

Overview

Hostnext Technologies is hiring customer-focused Customer Service Representatives (CSRs) to join the support team. The CSR will handle customer interactions, resolve inquiries, and maintain high customer satisfaction through professional communication and CRM recordkeeping.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and chats professionally
• Respond to customer inquiries, complaints, and service requests in a timely manner
• Provide accurate information about company products and services
• Maintain detailed records of customer interactions in CRM systems
• Follow company policies, procedures, and quality stan...