Description
Position at Samtec, Inc Essential Functions&Responsibilities:
Resolve customerinquiries,issues, complaints, and concerns efficiently and professionally.Interact with customers via phone rotations, chats, Salesforce cases, and direct emails. Maintain a high level of urgency and meet or exceed case load processing requirements while maintaining accuracy and service quality standards. Availability to work any of the following shifts (all ET) to support customers across . time zones: 8–5,9–6,10–7, or 11–8.Collaborate cross-functionally with other departments to resolve complex customer issuesand implement win/win solutions.Complete mainstream pricing requests, including quote renewals, pricing and delivery inquiries, spreadsheet pricing, expedite requests, order maintenance, and account setup requests. Assist with order entry, EDI unfinishedorders,andsamples/NCOs,while maintaining excellent quality and meeting...