Customer Service Representative

Responsibilities

• Handle inbound and outbound calls, emails, or chats to resolve customer inquiries or complaints.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve technical issues or account-related concerns.
• Process orders, refunds, or requests efficiently while maintaining customer satisfaction.
• Maintain detailed records of customer interactions in the CRM system.
• Meet or exceed performance metrics, including quality, accuracy, and response time.
• Escalate complex issues to appropriate departments when necessary.
• Deliver excellent service to ensure customer retention and satisfaction.

Qualifications

• Proven experience in a customer service or call center role (preferred).
• Strong verbal and written communication skills in English (or other required languages).
• Proficiency in using CRM software...