Customer Service Representative (Cambre)

Company Description

In this role of high impact as Customer Service Representative - Spain we are looking for a fresh mind to join our high performing team in Alvedro (A Coruña) with a direct reporting line to our Customer Service Team Leader.

Your Mission

• Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
• Provide telephone customer service regarding the company's services and/or products.
• Evaluate and resolve customer complaints professionally and tactfully.
• Act as principal liaison with sales for assigned customers.
• Coordinate with Logistics and Operations on capacity planning and scheduling.
• Liaise with Credit Control/Finance to resolve all invoice queries.
• Proactively communicate supply chain issues and provide alternatives.
• Promote a coordinated approach within the Customer Services team and provide cover ...