Job Description
Customer Service Representative
Caerphilly
Full time, 35 hours per week, competitive salary
Key Responsibilities and Tasks
- Working closely with your Account Manager to build relationships with your dedicated customer base, maintaining and growing customer accounts.
- Providing first class service by talking directly and honestly with our customers and developing a deep understanding of what they need from our business.
- Communicating with our customers mainly on the telephone, but through a variety of different channels; via phone or email and using our CRM tools
- Processing orders, organising returns, identifying where we can improve our processes or can offer alternative products to satisfy their needs.
- Understanding, prioritising and escalating our customers’ issues and following through to resolution.
- Being the first port of call for our customers ensuring their issues are resolved quick...