Job Description
LHH is seeking a Customer Service Representative for one of our clients in Brookhaven, GA. This position is ideal for a service-oriented professional who thrives in a fast-paced environment and is committed to delivering high-quality customer experiences.
The Customer Service Representative will serve as a primary point of contact for agents, policyholders, and providers, handling inquiries, resolving issues, and ensuring professional and timely customer support.
Key Responsibilities
- Respond to customer inquiries via phone, email, and written communication
- Resolve issues and follow up to ensure customer satisfaction
- Provide accurate information using product and policy knowledge
- Build positive relationships with customers and internal stakeholders
- Collaborate with internal teams to resolve issues efficiently
- Document customer interactions and maintain accurate records ...