Customer Service Representative

Rossignol Group

📍 Bromont, Quebec, Canada

Full Time Information and Record Clerks

Job Description

SUMMARY
As a B2C and B2B Customer Service Representative, you will be the first point of contact for our customers from our online sales service. You will play a crucial role in the customer experience by providing exceptional service and ensuring customer satisfaction and loyalty. You will also be responsible for providing support to B2B clients, including retailers, ski resorts, and our key B2X customers, namely our retailers’ employees, ski instructors, and athletes.
RESPONSIBILITIES:
B2C Customer Service:
Handle customer inquiries via phone, email, and Salesforce.
Assist customers with their orders, returns, and product exchanges.
Provide information about products, promotions, and events.
Resolve customer complaints and issues efficiently and professionally.
Collect and relay customer feedback to the online sales management team.
B2B Support:
Act as a point of contact for B2B acco...
        

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Job Details

Location Bromont, Quebec

Job Type Full Time

Category Information and Record Clerks

Posted July 17, 2026

Deadline August 26, 2026