Job Description
Job Description
- Receive orders from Customers and/or Sales Representatives, enter orders, process payments and transfer orders to the Logistics team.
- In each order, verify products, quantity, pricing, shipping dates and special requirements including export documents and technical documents where necessary.
- Coordinate with Plant Managers, Operations Planning and Logistics to ensure that products are delivered on-time.
- Receive inbound calls and emails and provide existing or prospective customers with product knowledge or product specifications, placing an order, order details, pricing information or necessary documentation.
- Ensuring complete customer satisfaction, when required, coordinate with teams to complete files that may include returns, credits, delays, or claims.
- Working in office with air conditioning and heating as applicable
- Ergonomic workspace provided
- Conversing by phone and email consistently f...