Customer Service Representative - Blended Support (Nightshift - US)
Origo BPO
📍 angeles, davao region, Philippines
Job Description
Customer Service Representative - Blended Support (Nightshift - US)
Job Openings Customer Service Representative - Blended Support (Nightshift - US)
About the job Customer Service Representative - Blended Support (Nightshift - US)
ABOUT THE ROLE:
The Customer Service Representative (CSR) - Blended Support is responsible for executing high-volume, standardized service intake and coordination activities for the client, supporting HVAC, refrigeration, and commercial kitchen equipment service operations.
This role serves as the primary intake point for new service requests received via phone, email, and CMMS-generated notifications. The CSR collects, validates, and enters service request information, creates work orders, and hands off completed intakes to Market Service Operators (MSOs) for dispatch and resolution.
This is not a troubleshooting, dispatching, or customer escalation role. The CSR performs ru...