Customer Service Representative

Job Description

Customer Service Representative

As a Customer Service Representative, you will handle customer inquiries and concerns through phone, chat, or email. You will provide accurate information, resolve issues efficiently, and ensure a positive customer experience while meeting company performance standards.

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training

Work-Life Balance

Flexible Hours

Key Responsibilities

• Handle inbound/outbound customer interactions professionally
• Resolve customer concerns, complaints, and inquiries in a timely manner
• Provide accurate information about products, services, and processes
• Document interactions and update customer records correctly
• Meet quality, productivity, and customer satisfaction metrics
• Follow company policies and procedures at ...