Job Description
About the Role
The purpose of this role is to serve as the customer’s designated “Go To Person”, to enter and monitor production of customer orders and to oversee the resolution of plant issues regarding quality and delivery problems to maintain Dynacast’s reputation in the marketplace.
Key Duties & Responsibilities
- Serve as the customer’s single point of contact for unresolved problems.
- Ensure customer orders meet minimum order quantity, minimum order value, pricing and current revision level.
- Pro‑actively and expeditiously elevate serious or potentially serious issues.
- Coordinate, communicate and facilitate problem resolution with the necessary functions, and communicate production/shipment delays, tooling issues, etc.
- Adjust CUM’s & schedules per customer demands.
- Follow the Dynacast Quality Policy & Procedures manuals in compliance with IATF requirements.