Customer Service Rep/Order Management

About Our Client

They're a dynamic Canadian specialty chemical distributor that blends scientific expertise with strong global supplier partnerships to serve industries such as food and beverage, personal care, pharmaceuticals, and industrial manufacturing. Known for their entrepreneurial spirit and steady growth, the organization operates with the agility of a close knit team while supporting a broad international network.

Role Overview

As a Customer Service Representative (CSR), you'll be at the heart of delivering an outstanding customer experience, acting as the vital link between customers, suppliers, and the company. In this fast‑paced, dynamic role, you'll provide expert product guidance, respond to inquiries with speed and precision, and turn challenges into solutions. You'll take ownership of the full order lifecycle from entry and tracking to updates, cancellations, and issue resolution while keeping communication clear, proactive, and engagi...