Customer Service Rep (Monterrey)

Role Purpose

The Customer Service Representative’s core responsibility is to provide exceptional service for customers through facilitating orders and resolving issues, in a manner that continues the strong customer experience focus at RS. The focus of the team is to add value, remove complexity in the process, and ultimately free up time, enabling our Sales teams to develop and grow accounts.

• Champion a service excellence belief, striving to make work easy for customers internally and externally.
• Ensure orders are captured in line with our promise and to the highest quality standards.
• Resolve customer issues both in the moment and cross‑functionally to close the loop and fix issues at root cause (product, shipping, payment, and more).
• Become an expert in navigating our websites, understanding and promoting our value‑add services.
• Provide help and support to customers in their online...