Customer Service Rep - Jurong East (MNX)
U
UPS
📍 jurong east, west region, Singapore
Job Description
Responsibilities
- Keep the pulse of customer satisfaction
- Respond to customer’s inquiries in a timely manner. Take the lead as a first PIC for customers
- Work with internal/external customers to create an exceptional customer service experience
- Manage account/customer expectations
- Work with internal and external customers for Corrective and Preventative Actions
- Help craft and create KPI customer specific reporting and scorecards
- Build and maintain rapport with customers to fulfill their requirements
- Process Stock In/Out in SAP
- Work with internal customers on process improvements
- Help craft account SOPs and Work Instructions
- Assist in distribution and operations as needed
- Ensure daily customer services and operations of both Air/Sea Import & Export requirements are met and executed in a timely manner
- Minimum GCE ‘O’/'N' L...