Customer Service Receptionist

Overview

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The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.

Responsibilities

• Welcome all customers with genuine, friendly enthusiasm (in person, over the phone, or via virtual chats), communicate clearly, adapt style to the customer, problem-solve, maintain excellent phone skills, and resolve conflicts.
• Use all systems to manage the customer flow and deliv...