Description
:
Parsons is seeking a Customer Service Quality Manager with a good knowledge of basic quality concepts in the construction and equipment installation areas and excellent personal relationship skills to oversee quality and customer satisfaction for a nationwide program for the FAA.
What You'll Be Doing:
Under the supervision of the program’s National Engineering Manger, develop standard equipment installation checklists based on manufacturers requirements to ensure consistent outcomes across the program by system typeMonitor the effectiveness of those checklists and improve as neededCoordinate with multiple installation teams in the field to arrange for final or pre-final inspectionsDevelop pertinent customer satisfaction surveys for end usersCoordinate with end users for in-person or virtual customer satisfaction survey interviews (CSS)Analyze CSS data for trends and make programmatic s...